Grow your restoration business past the next claim.
The expertise. The AI edge. The capital.
Start a conversationEvery restoration company runs into the same operational walls, whether it's handling a steady trickle of claims or several hundred after a single storm. We've spent our careers inside these exact departments, solving these exact problems for companies just like yours.
Marketing
A hailstorm or flood event can jam a company's phones with a month of calls in 48 hours, then go silent for weeks. We build the search visibility and surge staffing that keep a company found and answering when a whole region calls at once.
Sales
A flooded basement needs equipment running within hours, long before an adjuster has approved anything or a claim is even filed. We bring work-authorization playbooks that get mitigation started same-day, with insurance paperwork following behind it, not stalling in front of it.
Partner Relationships
Insurance carriers steer most restoration referrals through preferred-vendor programs, and a slow claim or scope dispute with an adjuster can quietly drop a company off the list. We know how to build carrier relationships that keep referral volume flowing, not drying up after one bad claim.
Site Survey & Scoping
A moisture reading taken only where water is visible misses the wet insulation and subfloor that turn into mold weeks later. We standardize the moisture-mapping protocol every technician follows on a loss, so the scope matches what's actually wet, not just what's visible from the doorway.
Estimating & Pricing
An estimate that doesn't match the line-item detail an adjuster expects gets kicked back for revision, delaying the next phase of work. We bring estimating discipline that lines up with how carriers actually review claims, so a scope gets approved on the first pass, not the third.
Proposal, Financing & Approval
Hidden damage found once demolition starts means going back to the adjuster for a supplement, and a slow request can stall a job for weeks. We bring supplement playbooks built around how carriers process a claim, so added scope gets approved without stalling the crew on-site.
Customer Intake / Call Center
Water actively flooding a basement and a musty smell noticed last week both come in as "water damage" calls, but only one needs a crew on-site tonight. Live staff paired with AI triage true emergencies from routine calls and capture policy details right the first time.
Scheduling & Dispatch
A single storm can multiply a normal day's call volume tenfold overnight, leaving jobs that should start within hours stuck waiting. We've built the software that runs dispatch and scheduling for some of the largest field service operations in the country, tuned for restoration's catastrophe-driven surge.
Field Technician Enablement
IICRC protocols for water and fire restoration are exacting, and a technician who skips a reading or shoots a blurry photo can cost the claim more than the mistake itself. Our mobile references walk technicians through IICRC-standard procedures, so the documentation holds up no matter who's on-site.
Parts & Inventory
Running low on containment plastic or antimicrobial treatment mid-job stops mold remediation cold until someone drives back for more. We track consumables against the week's active job list and restock trucks automatically, so a materials shortage never idles a crew mid-job.
Fleet Management
A regional storm can put every dehumidifier and air mover a company owns into the field at once, leaving nothing in reserve for the next loss. We track and maintain the drying-equipment fleet so it stays accounted for and ready, not scattered across job sites unrecorded.
Quality Assurance & Compliance
IICRC standards set the technical bar, but the drying logs, moisture readings, and photos behind each job determine whether a carrier pays the claim in full. We implement QA systems that keep documentation audit-ready, so a claim isn't reduced over a gap no one caught.
Billing & Invoicing
Mitigation bills against a carrier-approved scope while reconstruction often invoices the homeowner and insurer jointly, and blending the two is how payment stalls in review. Our billing discipline keeps each phase reconciled to what was approved, so work gets paid, not bounced back for rework.
Warranty & Returns
Flooring, cabinetry, and roofing installed during reconstruction carry manufacturer warranties long after the claim closes, and folding a warranty repair into that billing muddles the margin on both. We track manufacturer warranty work on its own ledger, apart from the billable claim, job by job.
Collections & Accounts Receivable
Insurance claims often pay actual cash value upfront and hold back recoverable depreciation until the repair is finished, a second check that's easy to lose track of. We bring the working capital and collections follow-through that keep that holdback from turning into revenue nobody chases down.
Workforce & Recruiting
IICRC-certified technicians are already scarce, and a major disaster can mean doubling the crew overnight with labor pulled from outside the market. We bring recruiting and onboarding built to get new hires certified fast, in a labor pool that's stretched even before a storm hits.
Training & Technical Enablement
IICRC certifications for water, fire, and mold each carry their own renewal cycle, and drying science evolves faster than most training keeps pace. We push renewal reminders and AI-guided refreshers to every technician's phone, so the crew stays current, not just whoever's been at it longest.
Back Office & Systems
Claims documentation, compliance records, and reconstruction scheduling rarely live in one system, and most companies patch them together with tools that were never built to share data. We build enterprise-grade tracking sized for a restoration company's real claim volume, not a spreadsheet stretched past its limit.
Customer Follow-Up
A homeowner who just went through a flood or fire rarely feels like leaving a review, and most companies move on without confirming the space stayed dry. We automate follow-up and reinspection checks that build the track record a carrier checks before the next referral.
Account Management & Retention
A carrier's preferred-vendor scorecard tracks response time and satisfaction quietly in the background, and referral volume can shrink for months before anyone notices the ranking slipped. We track the same performance signals carriers use, so a declining scorecard gets caught while there's still volume to protect.
Management & Reporting
Mitigation response time, claim cycle time, and reopened-claim rate predict a restoration company's health better than job count alone, yet most owners have no real-time view of it. We give owners the reporting that shows which crews and claims perform best, not just which stay busiest.
Data & AI Automation
Moisture logs, drying photos, and claim notes still get written by hand on-site, then re-keyed into the estimate back at the office. We bring AI agents that capture documentation at the source, so a technician's day ends when the last reading is taken, not buried in paperwork.
Service Offerings
Most losses need reconstruction once mitigation ends, and subcontracting that work out hands the rebuild's margin to someone else. We help build the general-contractor licensing and crew capability to carry a job from mitigation through the final coat of paint, without diluting the mitigation work itself.
Strategic Growth
Storm-chasing crews can travel to any disaster, but that revenue disappears the moment the event clears. We favor acquiring companies with steady, non-catastrophe claim volume and carrier relationships of their own, not the next storm on the radar.
Ready to talk about what this looks like for your business?
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